FAQs

Certainly, all medical requests to VIP Medical Service are studied by specialized and experienced doctors in Germany. In most cases, the medical files are reviewed by several doctors from various specialties to prepare a treatment proposal. There is also a "second opinion" service provided by professors who are selected according to the patient's criteria, and this service incurs a fee determined based on the professor's level.

We organize treatment in Germany in almost all specialties, and we have gained great experience in particular in organizing treatment related to neurology, neurosurgery, oncology, cardiology, as well as in full and comprehensive check-up plans.

Simply send a request via our website or our social media pages, one of specialized medical consultants will contact you and guide you through all steps and provide you with all related information.

Yes. We nominate hospitals with impartiality and without bias, with consideration of patient's preferences and the requirements of their treatment. We take into consideration all hospitals and select based on the required criteria, including geographic location, quality of care, level of expertise and experience of the doctors, appointment availability, international accreditation, treatment methods, and treatment costs.

We at VIP Medical Service, facilitating communication with all involved parties by providing translation services. We ensure that patients are well-informed about all details of their journey and treatment program. In any cases, we can provide an English-speaking doctor, we are very attentive to ensuring that the patient is well-informed about all details of their journey and treatment program. Also all our translators are certified professionals proficient in explaining medical issues in various languages.

It depends on the nationality of the traveler. In some cases, a passport is sufficient, while in others, an entry permit or visa is required. In all cases, our company provides necessary support to obtain the visa and arrange the necessary documents for traveling to Germany with ease.

Yes, we support our clients with all orgnisational issues, each of our clients has his individual manager who take care of all related issues. Beside that, we have agreements with several providers that offers good deals for our clients.

Yes, our packages include airport transfers and transfers within Germany which are well coordinated prior the clients arrival. Upon request, we provide additional transfers.

The cost of treatment is calculated according to the patient's conditions and requirements of it's treatment, taking into account classifications of the German Ministry of Health for diseases and their prices. VIP Medical Service care that the patient pays only for the Medical services that he actually needs. In addition, there are fees for the orgnisational services that are set transparently with consideration of patient's requirements.

The cost of services calculated individually based on the needed service and it's quantity. For example some of patient's programs needs only 2 hours of interpreter while others needs 50. Also we have wide range of services and different packages. Generally, the cost of our service starts from 250 euro. The consulting manager provide all information and calculations prior any decision.

Payment of treatment costs is required to book an appointment in a required hospital, reserve a room, book medical procedures and also appointments, which must be made at least two weeks before the travel, and VIP Medical Service insures its customers and reserves all their rights, and refund any remaining or unused amounts.

Depending on the type of treatment as well as the type of insurance that the patient has. Our company provides the necessary documents for this matter.